Customer Orders

SalesPlay
Mar 17 2023
Introduction

One of the most useful features of a Point of Sale (POS) system is the ability to handle customer orders. In this article, we will explore the "Customer Order" feature in more detail and discuss its benefits for businesses. SalesPlay POS system has the ability to handle customer orders seamlessly.

 

 

What is a Customer Order feature?

The Customer Order feature in a POS system is designed to help businesses manage orders from customers effectively. It allows customers to place orders directly with the business and helps staff members track these orders from start to finish. Whether it is a takeaway order or a delivery, the Customer Order feature can handle it all.

 

How does the Customer Order feature work?

The Customer Order feature typically starts with a customer placing an order with the business either in person or through telephone or social media messaging platforms.

 

The order is then entered into the POS system by the POS user, where it is assigned a unique order number. This number is used to track the order through every stage of the process. During the order-taking process, the POS user needs to get the customer’s name, contact number, address, order delivery date, and time.

 

The order is then sent to the appropriate department, such as the kitchen or the bar, where it is prepared by the staff for the scheduled date and time. Once the order is ready, the staff can communicate to the customer that their order is ready for pickup or delivery.

 

 

 

Customer Order Advance Payment

A POS (Point of Sale) system "advance payment" option allows customers to make payments in advance for their order.

 

Through the SalesPlay POS App, users can create and manage customer orders when customers are willing to pay an ‘Advance” amount.

 

Ex: A customer inside a shop wants to order products today by paying an “Advance” amount and the customer wants to pick them up at a later date.

 

With the advance payment option, customers can make a payment in advance for their order, and the payment is recorded in the POS system. Then, when the customer returns to collect items, the balance payment can be paid.

 

 

Benefits of the Customer Order feature
  • Improved Efficiency
    The Customer Order feature can help businesses improve their efficiency by streamlining the order process. Since orders are entered directly into the POS system, there is no need for staff members to manually write down orders, reducing the risk of errors. Orders can be tracked directly via SalesPlay POS back office web portal.
  • Enhanced Customer Experience
    The Customer Order feature can also enhance the customer experience by providing a quick and easy way for customers to place orders. With telephone or social media message ordering options, customers can place orders from the comfort of their homes or offices.
  • Increased Sales
    The Customer Order feature can also lead to increased sales for businesses. Since customers can place orders at any time, businesses can generate more revenue outside of their normal operating hours.

 

Conclusion

In conclusion, the Customer Order feature is an essential part of any modern POS system. Its ability to handle orders seamlessly can help businesses improve efficiency, enhance the customer experience, and increase sales. Businesses that want to stay competitive in today's market should consider implementing a POS system with a Customer Order feature.